Shipping policy
We at Bonnypack want your online experience to be enjoyable, simple, and successful.
Currently, we only ship within the United Kingdom
Buy Online, Pickup In-Store
Available at our location 26 West St, Glasgow 10:00 to 18:00 BST Monday - Friday, Saturday & Sunday 10:00 to 16:00 BST.
Orders are typically ready for pick up four hours after the order is placed, during store hours. We will contact you via email or phone once your order is ready to be picked up. We're happy to offer Buy Online, Pick up In-store as a complimentary service. More details: here
Shipping Carriers we use: Royal Mail, DHL, FedEx, ParcelForce
Shipping Delivery Days: Monday - Friday, we do not ship during weekends
Order Processing Time: We process all orders before 12pm same day and after 12pm next day on Weekdays. All orders after 12pm on Friday will be prepared for collection on the weekend or dispatched on Monday morning.
UK Shipping Methods & Delivery Times
| Package Type | Shipping Method | Max. QTY | Cost | Dispatch Time |
| LARGE LETTER | Next Day Delivery | 2 | £3.95 | 1 business day |
| Next Day Delivery | 4 | £5.95 | 1 business day | |
| Standard Shipping | 2 | £1.50 | 3 to 5 business days | |
| Standard Shipping | 4 | £3.95 | 3 to 5 business days | |
| LARGE PACKET | Next Day Delivery | 2 | £6.95 | 1 business day |
| Next Day Delivery | 4 | £11.95 | 1 business day | |
| Next Day Delivery | 12 | £40.00 | 1 business day | |
| Standard Shipping | 2 | £5.95 | 3 to 5 business days | |
| Standard Shipping | 4 | £9.95 | 3 to 5 business days | |
| LARGE PAINT | Next Day Delivery | 2 | £12.95 | 1 business day |
| Next Day Delivery | 4 | £19.95 | 1 business day | |
| Standard Shipping | 2 | £9.95 | 3 to 5 business days | |
| Standard Shipping | 4 | £16.95 | 3 to 5 business days | |
| MEDIUM PACKET | Next Day Delivery | 2 | £5.95 | 1 business day |
| Next Day Delivery | 4 | £9.95 | 1 business day | |
| Standard Shipping | 2 | £4.95 | 3 to 5 business days | |
| Standard Shipping | 4 | £6.95 | 3 to 5 business days | |
| PALLET | Standard Shipping | 3 | £42.00 | 3 to 5 business days |
| Standard Shipping | 6 | £84.00 | 3 to 5 business days | |
| Standard Shipping | 9 | £126.00 | 3 to 5 business days | |
| SMALL PACKET | Next Day Delivery | 1 | £5.95 | 1 business day |
| Next Day Delivery | 2 | £6.95 | 1 business day | |
| Next Day Delivery | 100 | £9.95 | 1 business day | |
| Standard Shipping | 4 | £3.95 | 3 to 5 business days | |
| Standard Shipping | 6 | £4.95 | 3 to 5 business days | |
| Standard Shipping | 8 | £6.95 | 3 to 5 business days | |
| Standard Shipping | 100 | £9.95 | 3 to 5 business days | |
| SMALL PAINT | Next Day Delivery | 2 | £10.95 | 1 business day |
| Next Day Delivery | 4 | £19.95 | 1 business day | |
| Standard Shipping | 2 | £7.95 | 3 to 5 business days | |
| Standard Shipping | 4 | £11.95 | 3 to 5 business days |
Next Day Delivery time : You will need to ensure your order is placed by 2:00 PM BST the latest, after 2:00 PM the item will be shipped on the following working day. Orders placed on the weekend or bank holidays will be processed and sent on the next working day. Fees vary by product.
If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase, normally 2-3 working days.
Customers must allow up to 10 working days for delivery before we will reship or refund orders.
UK Shipping Restrictions
Please note that items not available for delivery can be picked up in-store.
- We do not ship on Saturday, Sunday, or Local/Public Holidays.
- All lighting items are not available for Next Day Delivery
- All big Furniture items are not available for Next Day Delivery
- Delivery times are for UK Mainland Customers only. This excludes Northern Ireland, Highlands, Isle of Man and the Channel Islands, general UK Islands where delivery times may increase, typically by 1 working day.
UK Backorders & Pre-orders Shipping
In the unlikely event that any items in your order are unavailable for immediate shipment, the item(s) will be shipped immediately once back in stock with no additional shipping charges. Pre-orders will ship after the specified date on the item.
Lost Shipments
If a parcel is lost please advise us as soon as possible so we can inform the courier of the missing parcel.
You've shipped my order but it hasn't arrived!
If you have received an email from us telling you we have sent your item, any subsequently failed deliveries are sadly not our fault, but we will work actively to resolve the issue quickly and smoothly for you. We appreciate your frustration in these scenarios but kindly ask for your patience and cooperation while we fix the situation. Please contact us with your Order ID and we'll look into this for you.
International Shipping
Europe: Items to European addresses take on average 5-20 working days depending on your location. Please reach out to us in advance for a cost & delivery estimation.
Rest Of The World: Please reach out to us before placing an order for cost & delivery estimation.
Returns & Refunds
Please note that Bonnypack reserves the right to make changes to terms, prices, conditions, restrictions & everything else related to shipping without any notification. Please refer to this page regularly.