How we're keeping our customers & colleagues safe

The safety of our customers and colleagues is our number one priority.

We have implemented wide-ranging safety measures, in line with government guidance, across our estate so we can continue to provide a service that keeps our customers and colleagues safe.

For Our Customers

In our store we have adapted our business to ensure we can continue to serve you safely. We have a strict control on the number of customers entering our stores at any one time. Within our store, social distancing is mandatory to ensure the safety of our customers and colleagues. 

We hope that you will never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day Money Back Guarantee.

For our Colleagues

Our store colleagues are advised of the importance of effective handwashing and are asked to wash their hands frequently or to use the hand sanitiser stations provided.

Our cleaners are disinfecting potential touch points as a daily priority across all our stores and colleagues are cleaning frequent touch points such as door handles.

To further protect our colleagues in store we have planned our deliveries, stock replenishment and order picking process to maintain social distancing across our store network.

Our business Covid-19 response plan was communicated to everyone outlining immediate actions to follow in the event of a colleague displaying symptoms either at home where they are asked not to come in.

For our Head Office

Our Head Office and field colleagues are working from home where possible, using available technology to ensure essential services to the business are maintained.

Where colleagues are working at Head Office, we are staggering their arrival and departure times to maintain social distancing. We have defined entry and exit points and a one-way system throughout the building.

We have a maximum number of colleagues allowed into the office space at any one time and we have reduced the number of colleagues in each area of the business to ensure social distancing can be maintained.

Our colleagues are advised of the importance of effective handwashing and are asked to wash hands frequently or to use the hand sanitiser provided.

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