We at Bonnypack want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.
Payment & Shipping Times
We accept most credit card/debit cards. Most online orders are shipped from Mainland UK on the same day if received before 1pm and we have the item in stock... If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.
We do not ship on Saturday, Sunday or Local/Public Holidays.
UK online orders are presently shipped via Royal Mail, Hermes, Fedex or by palette which is normally next day delivery however please allow 1 - 2 working days.
Customers must allow 10 working days for delivery before we will reship or refund orders.
Any returns for website purchases only should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.
26 West Street
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Reshipments
If you have ordered online items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.
We accept, for website purchases only, non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items ordered online that you return due to be faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processed within 14 working days.
Any website orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
26 West Street
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Shipping Methods and Charges
Next Day Delivery
Sent by FedEx Express for next working day. A signature will be required on delivery. Order placed on the weekend or bank holidays will be processed and sent on the next working day.
Please note: You will need to ensure your order is placed by 1.00 pm the latest in order for this to be processed as Next Day Delivery. After 1.00 pm Delivery
If orders are placed after 1 pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform InterLink Express of the missing parcel.
We're proud to partner with InterLink Express for our delivery service.