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Refunds and Returns

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.

We accept non-faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalized and be in their original packaging.

Any items that you return due to be faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processed within 14 working days.

Any orders returned after 30 days are not entitled to any refund.

For refunds, you must return your order to the address below.

26 West Street
G5 8LP
United Kingdom

Order cancellation

Please contact us via Live Chat, email ( customerservice@bonnypack.com ) or phone ( 044 (0)141 420 7262 ) if you wish to cancel your order.
Please note that unfortunately, we will be unable to cancel any items or orders that have already shipped out of the warehouse.